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Donor Specialist I

POSITION TITLE: Donor Specialist I

DEPARTMENT: Donor Collections

CLASSIFICATION: Part-time

POSITION REPORTS TO: Donor Collections Management

SUPERVISES: N/A

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

Commitment to Mission and Vision of Cascade Regional Blood Services
Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
Customer Service delivery
Professionalism
Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
Meet minimum department performance standards as applicable.
Donor Registration.
Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
Takes histories sufficiently to ensure donor flow.
Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
Counsels donors privately when abnormal findings are discovered during history interview.
Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
Is able to provide safety and good customer service to multiple donors throughout the donation process.
Is able to recognize and prevent or manage donor reactions.
Instructs all donors on post donation care.
Can perform all duties to prepare samples and/or units of blood for processing.
Ability to perform clerical functions relevant to duties.
Perform other duties as assigned.
Maintains records in accordance with established procedures and regulations.
Assists in training and orientation of staff.
Maintains a clean and orderly work area.
Duties as assigned related to the donation process including, but not limited to:

- Donor recruitment and retention
- Maintenance of work area, equipment and supplies
- Quality Control issues
- Supportive documentation

Maintains confidentiality at all times.
Maintains CRBS image by wearing appropriate attire and having good grooming standards.
Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
Actively supports CRBS management goals.
Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

High School diploma or equivalent.
Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

Computer Proficient
Prefer knowledge of blood services.

Skills/Abilities:

Able to retain focus and maintain accuracy in a high pressure environment.
Ability to work in confined area.
Interpersonal skills to interface effectively with internal and external customers.
Is capable of lifting 50 pounds with or without accommodation.

Required:

Valid WA state driver’s license with a good driving record (Only if pertains to position).
Regular attendance and arriving to work on time.

POSITION TITLE: Laboratory Assistant

DEPARTMENT: Laboratory

CLASSIFICATION: Full-time

POSITION REPORTS TO: Laboratory Operations Manager

SUPERVISES: N/A

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist. The Laboratory Assistant will manufacture blood components from donor blood, label and irradiate blood products, conduct quality control on laboratory equipment, receive orders, pack and ship blood products to customers. As is necessary prepare donor blood samples for shipment to CRBS contract laboratory for testing.

CORE ACCOUNTABILITES:

Commitment to Mission and Vision of Cascade Regional Blood Services
Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
Customer Service delivery
Professionalism
Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

Prepares blood components such as whole blood, leukoreduced red blood cells, liquid and frozen plasma products, according to standard operating procedures utilizing a variety of specialized equipment (i.e., refrigerated centrifuges, plasma expressers, heat sealers and sterile connecting device).
Labels and irradiates blood components according to standard operating procedures
Answers phone, receives and processes customer orders, packs blood products for shipment and arrange for distribution of packages to customers.
Ship recovered plasma to fractionators and provide administrative support of recalls of donor products through specialized recall procedures.
Performs quality control tests on equipment used in the manufacture and storage of blood components.
Creates and maintains records concurrently during the manufacturing processes to meet regulatory requirements for blood product manufacturing.
May schedule pick-ups of blood from satellites and mobile locations for timely component production.
Prepare donor blood samples for shipment to contract testing laboratory for testing.
Maintains a clean and orderly work area.
Assists in training and orientation of staff.
Maintains confidentiality at all times.
Maintains CRBS image by wearing appropriate attire and having good grooming standards.
Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
Actively supports CRBS management goals.
Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

High School diploma or equivalent.

Skills/Abilities:

Ability to work without close supervision and obtains clarification of information when necessary.
Is capable of lifting 40 pounds with or without accommodation.

Required:

Valid WA state driver’s license with a good driving record (Only if pertains to position).
Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.

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By submitting this form, I hereby affirm that the information provided on this application, and accompanying letters or resume, is true and complete to the best of my knowledge. I also agree that any false information or significant omissions may disqualify me from consideration for employment or result in my termination if discovered any time after my employment date. I authorize this employer to investigate my background thoroughly and agree to assist in such investigation. I release and hold harmless and promise not to claim damages from anyone providing information. I understand that, if hired, my employment is not for any specific period or duration of time. I understand that this application is not, and is not intended to be, a contract. I understand that employment may be contingent upon a post-offer physical examination, including a drug screen by a physician, and agree to cooperate fully. I agree to present personal photo identification and proof of U.S. Citizenship or documentation of my authorization to work and reside in the United States, promptly upon confirmation of hiring, and that failure to do so voids any offer of employment.
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