Open Positions

POSITION TITLE: Donor Specialist 1

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Director of Donor Collections and  Collections Department Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Social Media and Content Manager

DEPARTMENT: Communications

POSITION REPORTS TO: Director of Communications and Community Relations

CLASSIFICATION: Full-time

SUPERVISES: N/A

POSITION PURPOSE:

The Social and Video Content Manager (Storyteller) will have their finger on the pulse of all things social media and will use their enthusiasm and expertise to translate CRBS’ strategy and goals into tactics. They will be a team player, have a keen eye for detail, and will have Director of Communication and Community Relations and is accountable for growing and retaining the CRBS social media fan base, brand awareness and loyalty, and supporting a wide range of marketing projects.

CORE ACCOUNTABILITES:

  •  Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Excellent leadership
  • Excellent customer service delivery
  • High Level of professionalism
  • Efficient staff performance and competency
  • Attainment of department goals
  • Ability to use sound judgement
  • Capability to work unsupervised

ESSENTIAL FUNCTIONS & BASIC DUTIES:

The ideal candidate loves writing, utilizing video, social media and forums to engage with users. They are a natural storyteller who can format content in a way that works in the most optimal way to interest and promote volunteerism and the altruistic spirit of blood donation.

The ideal candidate will be a creative self-starter who likes a fast-paced deadline driven environment and proficient in:

Social Media:

  • Manage social media platforms by posting engaging & educational content, placing ads and responding to our target audiences that result in increased blood donation and community awareness.

Video:

  • Write video scripts that tell a story, are clear and concise for production, and then engage users to interact with our brand.

Reviews:

  • Build and maintain journeys to encourage blood donors to leave us reviews on established review forums.
  • Engage and respond to blood donor feedback on review forums.
  • Utilize blood donor experiences and feedback to share on our digital assets.
  • Be the voice of the brand, constantly engaging social media fans and facilitating meaningful conversations with the CRBS donor community
  • Support annual strategy, pitching social media and digital concepts to the Director of Communications and Community Relations
  • Maintain a thorough understanding of all platforms and stay current on all changes and updates to platforms in order to reach maximum effectiveness
  • Manage all aspects of the social media process including, but not limited to, content creation and curation, editorial calendar creation, regular posting, and community management
  • Work with Director of Communications and Community Relations to establish goals and metrics for social media initiatives
  • Lead monthly reporting of social media activities, including qualitative and quantitative results as they relate to consumer insights, retailer insights, and performance to KPI’s
  • Oversee budget tracking for social media spending
  • Assist with planning of meetings, events, and brand activation as needed
  • Work cross-functionally to support company goals
  • Other duties as assigned
  • Facebook/Instagram Ad Manager
  • Google Analytics
  • Google Ad Words
  • Pinterest Ad Manager
  • LinkedIn Ad Manager
  • Goal setting
  • Implementation of marketing directives and sales strategy on a local level in assigned events to engage consumers and assist in relationship development with the brand
  • Track and report measures of success in the market
  • Collaborate on new campaigns and strategies to increase market exposure and new business.
  • Reports
  • Market Research
  • Microsoft Office Suite

Primary duties will include, but not limited to managing media relations including writing press releases, pitching projects to editors, and researching placements. The position also includes managing social media accounts including but not limited to content strategy and creation, promotions, and analytics. Other duties include managing internal communications and social media channels, managing marketing and PR special events, health fairs, and activities for blood drives, managing direct marketing campaigns and developing new digital brand strategies. Occasionally work nights and weekends for events and health fairs.

QUALIFICATIONS:

Education/Certification:

  • At least 2 years of social media marketing experience, preferably in the health/medical/nonprofit industry.
  • A college degree, with a major in business or marketing preferred but not required

Experience/Skills/Abilities:

  • Knowledge of healthcare industry a plus
  • 3+ years of writing, design, or content creation experience
  • 3+ years of experience in managing multiple projects independently
  • Excellent verbal, visual, and written communication skills
  • Excellent reviewing and editing skills, with demonstrated attention to detail
  • Exceptional organization and administrative skills, as well as the ability to multi-task
  • Mastery of social media platforms, with a strong emphasis on Instagram, Facebook, Pinterest and planning tools
  • Proven ability to determine a strategic vision and lead its execution
  • Experience defining and implementing content operations and production schedules
  • Ability to establish credibility and build relationships with organizations across channels
  • Flexible, collaborative, and adaptive character
  • Excellent time management and organizational skills
  • Strong business workflow, research, and data analysis skills
  • Strong organizational skills and the expertise to handle multiple deadlines
  • Strong computer and software skills
  • Expertise and charisma to build effective relationships with a wide spectrum of people
  • Is capable of lifting 40 pounds with or without accommodation

Required:

  • Valid WA State driver’s license, good driving record and reliable vehicle.
  • Computer proficient and familiar with computer software: graphics, photography and media programs and website maintenance.
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.