Open Positions

POSITION TITLE: Donor Specialist 1

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Director of Donor Collections and  Collections Department Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Position Title: Desktop Support/Help Desk

Department: Administration

Classification: Full Time

Position Reports To: Director of Technical Operations

Supervises: N/A

POSITION PURPOSE:

This staff member has primary responsibility for providing technology support to Cascade Regional Blood Services. Duties include responding to technology-related help requests; installation and configuration of hardware, software, network systems; troubleshooting of hardware, software and related systems; and periodic maintenance and quality control testing of equipment. This role requires high knowledge of information technology, skills in organization, prioritization, communication, and experience in problem solving and taking corrective actions. The holder of this position will also participate in the design, planning and execution of infrastructure to support new applications and technologies.

 CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Excellent leadership
  • Excellent customer service delivery
  • High Level of professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Install/upgrade/configure various hardware and software including operating systems, applications, security software/devices, servers and mobile devices.
  • Maintains software inventory to track licenses and ensure that license agreements are met.
  • Troubleshoots and resolves software, hardware, and network issues.
  • Adds, changes and removes user accounts. Performs password resets.
  • Support setup of videoconference systems.
  • Responsible for the planning, setup, movement, tracking, replacement of desktop computer hardware, printers, and other peripherals.
  • Responsible for inventory management of all desktops, laptops, mobile devices, scanners, phones and related peripherals. This includes receiving equipment, creating equipment records, creating equipment lists, documenting and tracking equipment locations and the decommissioning and disposal of outdated and defective equipment.
  • Initiates and/or assists with project planning and implementations, including researching, purchasing and deploying new hardware and software.
  • Documents solutions to common problems and communicates these solutions to CRBS staff.
  • Performs validation and QC testing on equipment as needed or required.
  • Prepares and maintains SOPs, reports, records, logs and files for operational, administrative and compliance purposes.
  • Collaborate and coordinate with CRBS department management and staff for projects and initiatives as needed.
  • Provides courteous, efficient and attentive service in a timely manner. Address questions and complaints, exercising tact and good judgment to resolve technical issues.
  • Provides training and orientation to staff in usage of network resources, personal computers, software, E-mail, Internet and wireless systems as appropriate.
  • Maintains up-to-date knowledge and education to ensure CRBS technology remains appropriately current.
  • Advisory role to other Information Services support personnel and coverage of jobs, including support to the BBCS medical device software products.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Qualifications and Competencies:

  • High School Diploma or Equivalent
  • A minimum of three years of experience in desktop/help desk support
  • AA or Bachelor’s degree in computer-related field or a combination of experience and education that provides the necessary knowledge, skills and abilities to perform essential job functions.
  • CompTIA A+, Security + Certifications highly desirable.
  • Knowledge of Microsoft Windows Operating Systems through Windows 10
  • Microsoft Office Applications including Word, Excel, Outlook, PowerPoint, Access, Visio, etc.
  • Experience with FTP file transfer protocol
  • Experience with SQL server database
  • Experience with virus and spyware protection tools.
  • Desktop imaging deployment software.
  • Basic network connectivity skill and understanding TCP/IP.
  • Familiarity with SharePoint administration.
  • Excellent Customer Service skills
  • Strong written and verbal communications skills with ability to clearly and effectively communicate complex technical information.
  • Strong interpersonal skills and ability to work both independently and as part of a team to solve problems, take initiative, set priorities and handle multiple projects efficiently and effectively.
  • Flexible and adaptable to changing business needs, conditions and work responsibilities.
  • Willingness and ability to learn new technologies, hardware and software.

Required:

  • Some rotational on-call duty will be required.
  • Is capable of lifting 50 pounds with or without accommodation.
  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on-time.

Donor Resources Consultant

POSITION PURPOSE:

The Donor Resources Consultant is responsible for securing and properly preparing drives in her/his territory, which will ensure they meet individual goals as well as the current and ongoing needs of CRBS.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Monitor your progress towards short and long term goals for your territory. Have a plan in place to meet those goals and be prepared to report that information.
  • Maintain and further develop existing drives in your territory.
  • Identify and develop new drives.
  • Support the Donor Center in your territory by scheduling donors/groups to that facility, when appropriate.
  • Establish new and maintain existing community contacts in your territory, promoting the CRBS mission and developing sponsorships.
  • Work together with the director and the marketing department to identify and develop marketing/customer relations opportunities.
  • Timely performance of clerical duties related to proper preparation and support for your drives, with special attention placed on the accuracy of the goal number for proper Donor Collections staffing and drive time assignment.
  • Provide the support needed leading up to and on the day of the drive to help ensure the drive is as successful as possible.
  • Perform proper post drive follow up and schedule their next drive if possible.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned. These might include but are not limited to calling donors to schedule appointments, assisting in training/orientation of other CRBS staff, and supporting drives and development in other territories.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification: Minimum-high school diploma/equivalent, or two years successful experience in comparable position.

Experience Required: Experience in direct sales or a related field is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Ability to work well with others and also without close supervision.
  • Excellent oral and written communications skills, including public speaking ability.
  • Excellent organizational and time management skills.
  • Basic computer and keyboarding skills to support required clerical functions.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION DESCRIPTION:

POSITION TITLE:  Laboratory Assistant

DEPARTMENT: Laboratory

POSITION REPORTS TO: Laboratory Operations Manager

CLASSIFICATION: Full-time

SUPERVISES: N/A

POSITION PURPOSE:

The Laboratory Assistant will manufacture blood components from donor blood, label and irradiate blood products, conduct quality control on laboratory equipment, receive orders, pack and ship blood products to customers. As is necessary prepare donor blood samples for shipment to CRBS contract laboratory for testing.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Prepares blood components such as whole blood, leukoreduced red blood cells, liquid and frozen plasma products, according to standard operating procedures utilizing a variety of specialized equipment (i.e., refrigerated centrifuges, plasma expressers, heat sealers and sterile connecting device).
  • Labels and irradiates blood components according to standard operating procedures.
  • Answers phone, receives and processes customer orders, packs blood products for shipment and arrange for distribution of packages to customers.
  • Ship recovered plasma to fractionators and provide administrative support of recalls of donor products through specialized recall procedures.
  • Performs quality control tests on equipment used in the manufacture and storage of blood components.
  • Creates and maintains records concurrently during the manufacturing processes to meet regulatory requirements for blood product manufacturing.
  • May schedule pick-ups of blood from satellites and mobile locations for timely component production.
  • Prepare donor blood samples for shipment to contract testing laboratory for testing.
  • Maintains a clean and orderly work area.
  • Assists in training and orientation of staff.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification: 

  • High school diploma.

Skills/Abilities:

  • Ability to work without close supervision and obtains clarification of information when necessary.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Executive Assistant to the Management Team

DEPARTMENT:  Administration

CLASSIFICATION: Part-time

POSITION REPORTS TO: CEO

SUPERVISES: N/A

POSITION PURPOSE:

Acts as the personal and confidential executive assistant to Management team. Will perform tasks of varying levels of complexity consisting primarily of non-routine executive support activities/situations/project management.  Work independently on the completion of special projects and reports, calendar management and scheduling, preparation for and reporting on meetings, correspondence, filing, and other special events and duties as needed.

A primary function of the job is to serve as the Development Assistant. In this role will be responsible for administrative operations of fund development, including donor cultivation and stewardship activities, gift processing, donor acknowledgment, and donor base management.

Requires the ability to interact with the board of directors, community members, and staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. Confidentiality is crucial to this role. Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Positive leadership
  • Customer Service delivery
  • Professionalism
  • Efficient Staff performance and competency
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Conserves managers’ time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains Access database for contracts.
  • Files and retrieves documents and reference materials
  • Conducts research, collect and analyze data to prepare reports and documents.
  • Record, transcribe and distribute minutes of meetings.
  • Monitors, screen, respond to and distribute incoming communications to management and staff.
  • Answer and manage incoming calls.
  • Receive and interact with incoming visitors.
  • Liaise with internal staff at all levels.
  • Coordinate and manage volunteer program.
  • Coordinate project based work.
  • Review operating practices and implement improvements where necessary.
  • Maintains management appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Liaison between board of directors, managers, customers, professional organizations, vendors and others as required.
  • Perform other tasks as assigned by the CEO/Executive Management Team.
  • As Development Assistant will:
    • Ensure proper donor activity tracking in database, including contact information, major gift reporting, event attendance, moves management stages and volunteer engagement
    • Process and acknowledge gifts in a timely and IRS compliant manner
    • Provide regular standing reports and ad hoc reports as needed
    • General Database processing and data entry
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

 PERFORMANCE AND SUCCESS MEASURES as Fund Development Assistant:

  • Success in supporting senior management
  • Accuracy of fundraising reports and database records
  • Turnaround time for acknowledgement letters and other stewardship activities

QUALIFICATIONS:

Experience Required:

  • B.A. or B.S. required.  Five years’ executive/administrative experience required (non-profit setting preferred).

 Skills/Abilities:

  • Computer proficiency with MS Office (Microsoft Word, Power Point, Excel, Outlook and Access) experience needed.
  • Must possess excellent writing, verbal and interpersonal skills.
  • Ability to communicate clearly and professionally both in-person and by telephone.
  • Ability to work independently and cooperatively with management, staff, professional volunteers and corporate partners.
  • Work effectively with minimum amount of supervision.
  • Excellent organizational skills for handling a variety of details and setting administrative and project priorities.
  • Ability to work under pressure and can follow through to completion of assigned projects.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.