Open Positions

POSITION TITLE: Donor Specialist 1

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Director of Donor Collections and  Collections Department Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Scheduler

DEPARTMENT: Donor Resources 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Donor Scheduler Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Scheduler primarily calls previous donors to schedule whole blood appointments for Donor Centers and mobile drives to ensure individual as well as current and ongoing collection goals of CRBS are met. They also make donor calls, including but not limited to, calling no-shows, appointment reminders and cold calling.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Make calls from call lists and set appointments for donors, following established procedures.
  • Monitor appointment needs at fixed sites and drives. Actively recruit donors to meet set goals.
  • Be aware of upcoming mobiles so the mobile information can be provided and appointments set.
  • Understand medical history questions so that appropriate answers and referrals are made when talking with donors.
  • Maintain donor records, following established procedures.
  • Perform clerical functions relevant to job duties.
  • Provide refreshment area and mobile drive support when needed.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned, which may include but is not limited to calling for special needs.
  • Maintain confidentiality at all times.
  • Maintain CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participate in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • Minimum high school diploma or equivalent.
  • Previous experience in a call center or similar customer service position is desirable.

Experience Required:

  • Previous experience in a call center or similar customer service position is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Basic computer and keyboard skills to support requried clerical functions.
  • Good verbal and written communication skills.
  • Good organizational and time management skills.
  • The ability to stay focused on assigned tasks for long periods is necessary fro this position.
  • Ability to work well with others and also without close supervision.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only it pertains to position).
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.