Open Positions

POSITION TITLE: Donor Specialist 1

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Director of Donor Collections and  Collections Department Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE: Assistant to the Management Team

DEPARTMENT: Administration

CLASSIFICATION: Part-time

POSITION REPORTS TO: Executive Assistant

SUPERVISES: N/A                        

POSITION PURPOSE:

Acts as the personal and confidential Administrative Assistant to Management team. Will perform tasks of varying levels of complexity consisting primarily of non-routine support activities/situations/project management.  Work independently on the completion of special projects and reports., calendar management and scheduling, preparation for and reporting on meetings, correspondence, filing, and other special events and duties as needed.

A function of the job is to serve as the Development Assistant. In this role will assist with the administrative operations of fund development, including donor cultivation and stewardship activities, gift processing, donor acknowledgment, and donor base management.

Requires the ability to interact with the board of directors, community members, and staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. Confidentiality is crucial to this role. Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Conserves managers’ time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains Access database for contracts.
  • Files and retrieves documents and reference materials.
  • Conducts research, collect and analyze data to prepare reports and documents.
  • Record, transcribe and distribute minutes of meetings.
  • Liaise with internal staff at all levels.
  • Assists with coordination of volunteer program.
  • Assists with development and implementation of labor relations strategies and collective bargaining proposals.
  • Assists with coordination of project-based work.
  • Assists with scanning/records management.
  • Acts as back-up to Executive Assistant.
  • Perform other tasks as assigned by the CEO/Executive Management Team.
  • As Development Assistant will:
    • Ensure proper donor activity tracking in database, including contact information, major gift reporting, event attendance, moves management stages and volunteer engagement
    • Process and acknowledge gifts in a timely and IRS compliant manner
    • Provide regular standing reports and ad hoc reports as needed
    • General Database processing and data entry
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • A.A. degree preferred

Experience Required:

  • Three to five years relevant executive / administrative experience required (non-profit setting preferred).

Skills/Abilities:

  • Computer proficiency with MS Office (Microsoft Word, Power Point, Excel, Sharepoint, Outlook and Access) needed.
  • Must possess excellent writing, verbal and interpersonal skills.
  • Ability to communicate clearly and professionally both in-person and by telephone.
  • Ability to work independently and cooperatively with management, staff, professional volunteers and corporate partners.
  • Work effectively with minimum amount of supervision.
  • Excellent organizational skills for handling a variety of details and setting administrative and project priorities.
  • Ability to work under pressure and can follow through to completion of assigned projects.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Position Title: Laboratory Operations Supervisor

Department: Laboratory

Classification: Full Time

Position Reports To: Laboratory Operations Manager

Supervises: Laboratory Staff

POSITION PURPOSE:

Ensure safe and efficient processing and distribution of blood, and blood products and hematopoietic progenitor cells both in region and/or export market in compliance with applicable guidelines and regulations, while providing excellent customer service.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements
  • Positive leadership
  • Customer service delivery
  • Professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

Supervising frontline staff including participating in interviewing, hiring, training, mentoring and providing ongoing performance feedback.

  • Assuring laboratory operations are efficient including monitoring staff scheduling and work practices.
  • Identifying and implementing process improvement opportunities and labor budgeting.
  • Assuring quality and regulatory standards are met.
  • Establishing and maintaining a positive and professional work environment.
  • Communicating with organization, so that accurate and relevant information can be provided to staff and customers. Regularly attend management meetings.
  • Ensure there is an adequate blood supply to meet customer needs. Oversee import of needed blood components and actively export excess blood products, as needed.
  • Maintain high level of customer service. Serve as point of contact between hospitals and CRBS.
  • Ensure that supplies and equipment are available in sufficient quality and quantity to meet stated laboratory and cellular therapy goals.
  • Ensure that performance of assigned staff meets stated CRBS quality and productivity standards.
  • Assist with introduction and implementation of new procedures and equipment.
  • Train and develop assigned staff, including periodic Performance Appraisal and ongoing Competency Assessment.
  • Act as a resource for department staff, making appropriate inventory determinations and recommendations, both in-region and exports.
  • Ensure accurate completion and review of operational documentation, including daily and periodic QC, equipment maintenance and other applicable reports.
  • Assist in writing technical procedures, training documentation and competency testing.
  • Assist in investigation of Quality Improvement Reports and monitoring for quality improvement.
  • Ensure the safety of staff through compliance with all CRBS policies.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • Baccalaureate degree in medical technology or biological science, with a minimum of 5 (five) years’ experience in blood center, transfusion medicine, cellular therapy, clinical laboratory or related field.
  • MT/MLS/SBB (ASCP) strongly preferred. MLT may be considered with relevant experience.

Experience Required:

  • Demonstrated familiarity with quality assurance requirements, blood banking, cell processing and cryopreservation, sterile technique and safe handling of potentially infectious human blood/tissues.
  • Demonstrated knowledge of cGMPs, cGTPs and principles of QA/QC.
  • Working knowledge of AABB and related FDA regulations.
  • Minimum of 3 (three) years of relevant supervisory experience.
  • Team or project leadership experience preferred.

Skills/Abilities:

  • Critical thinking skills, decision making ability.
  • Verbal and written communication skills appropriate to professional, regulated environment.
  • Basic computer skills and experience with MS Office applications.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Position Title: Director of Quality Assurance

Department: Administration

Classification: Full Time

Position Reports To:    CEO

Supervises: Assistant QA Director, Document Control Staff, ATMD

POSITION PURPOSE:

The QA Director is responsible for designing, implementing and monitoring the Quality Assurance program for all operating departments of Cascade Regional Blood Services (CRBS). The QA Director is the main representative of CRBS to all government agencies, accrediting organizations, and consignees. The scope of this responsibility extends into all areas and functions that contribute to the quality of products, services, personnel competency and training provided by CRBS. Assist CEO and Executive Management team with development of short and long term plans. Provide regular and periodic reports to CEO along with explanation of results and recommendations for the future.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Excellent leadership
  • Excellent customer service delivery
  • High Level of professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Ensures that the CEO/Medical Director is kept informed of all Quality Assurance issues, as well as other members of Executive Management, as appropriate.
  • Primary point of contact with FDA, AABB, plasma manufacturer and other external organizations, as necessary. Interacts with inspectors and auditors from all agencies, monitors follow-up and corrective action.
  • Reviews process change control and validation protocols for new or modified processes concerning Quality issues.
  • Review and/or prepare all licensing/regulatory/accreditation communications, notification and other activities ensuring they are completed and submitted as required, including but not limited to all FDA reporting, product licensing and manufacturing documentation, federal/state licensing documentation and short-supply/vendor documentation..
  • Provides management/supervisory oversight to the Quality Assurance and Document Control departments.
  • Maintains in-depth knowledge of the regulatory requirements for all technical, clerical and safety areas and will ensure all new potential regulatory issues are reviewed for their impact on blood center operations.
  • Works with Management and staff to ensure maintenance of an efficient and effective quality assurance/quality control program for the entire facility and that all quality assurance and regulatory procedures are implemented in a timely fashion.
  • Ability to motivate and develop staff toward goals and objectives; initiate, prioritize and direct activities under stressful conditions; exhibit flexibility in work schedule, perform beyond a normal workday; work effectively with others as a member of a team and exercise sound judgment. Ability to convey technical issues to the public effectively.
  • Oversees internal audit program. Reports to senior management all audit findings and ensures corrective/preventive actions and process improvements are implemented.
  • Is responsible for implementing and enforcing the blood center’s Blood Product Deviation Report program and reporting process.
  • Maintains and compiles all data related to Quality Assurance, including customer complaints, internal errors, product discards and Blood Product Deviation Reports. Analyzes and presents data, metrics, non-conformances and other KPIs to the Executive team.
  • Is responsible to ensure blood product recalls are addressed properly and done in a timely manner.
  • Analyzes organization-wide SOPs and practices for process efficiency and Lean manufacturing principles.
  • Is responsible to write SOPs relating to Quality Assurance and to review all department SOPs for accuracy, process flow and completeness.
  • Maintains files and Quality System in accordance with established procedures and current regulations.
  • Assists in training and orientation of staff.
  • Provide organizational support after normal hours. Available for Manager On Call on rotational basis.
  • Maintains a clean and orderly work area.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively promotes CRBS goals within the parameters of the Quality Assurance department.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • MT (ASCP) with SBB preferred.
  • Bachelor’s degree in a health-related field; or equivalent combination of education and related experience.
  • American Society of Quality certification desired

 Experience Required:

  • Must be a professional who has gained relevant experience having successfully been involved in a healthcare environment (3-5 years’ experience in hospital, laboratory, blood center and/or clinic preferred).
  • Six Sigma training and experience desired.
  • Must be experienced working in a regulated industry (such as FDA and AABB).

Skills/Abilities:

  • Must have strong communication, administrative, supervisory, interpersonal, and leadership skills.
  • Strong analytical skills.
  • Ability to manage conflict across functional and corporate boundaries; effective problem solver
  • Innovative and results-oriented.
  • Strong PC and MS Office skills.
  • Must have excellent time management skills and demonstrated ability to meet deadlines.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time
  • Occasional on-call work hours

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.