Jobs

POSITION PURPOSE

The Donor Scheduler primarily calls previous donors to schedule whole blood appointments for Donor Centers and mobile drives to ensure individual as well as current and ongoing collection goals of CRBS are met. They also make donor calls, including but not limited to, calling no-shows, appointment reminders and cold calling.

CORE ACCOUNTABILITES

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES

  • Make calls from call lists and set appointments for donors, following established procedures.
  • Monitor appointment needs at fixed sites and drives. Actively recruit donors to meet set goals.
  • Be aware of upcoming mobiles so the mobile information can be provided and appointments set.
  • Understand medical history questions so that appropriate answers and referrals are made when talking with donors.
  • Maintain donor records, following established procedures.
  • Perform clerical functions relevant to job duties.
  • Provide refreshment area and mobile drive support when needed.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned, which may include but is not limited to calling for special needs.
  • Maintain confidentiality at all times.
  • Maintain CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participate in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Other duties as assigned.

QUALIFICATIONS

EDUCATION / CERTIFICATION

  • Minimum High School diploma or equivalent

EXPERIENCE REQUIRED

  • Previous experience in a call center or similar customer service position is desirable.

SKILLS / ABILITIES

  • Must have proven excellent customer service skills in previous positions.
  • Basic computer and keyboard skills to support required clerical functions.
  • Good verbal and written communication skills.
  • Good organizational and time management skills.
  • The ability to stay focused on assigned tasks for long periods is necessary for this position.
  • Ability to work well with others and also without close supervision
  • Is capable of lifting 20 pounds with or without accommodation.

REQUIRED

  • Valid WA state driver’s license with a good driving record (Only if pertains to position)
  • Regular attendance and arriving to work on time

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.