Open Positions

POSITION TITLE: Donor Scheduler

DEPARTMENT: Donor Resources 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Donor Scheduler Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Scheduler primarily calls previous donors to schedule whole blood appointments for Donor Centers and mobile drives to ensure individual as well as current and ongoing collection goals of CRBS are met. They also make donor calls, including but not limited to, calling no-shows, appointment reminders and cold calling.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Make calls from call lists and set appointments for donors, following established procedures.
  • Monitor appointment needs at fixed sites and drives. Actively recruit donors to meet set goals.
  • Be aware of upcoming mobiles so the mobile information can be provided and appointments set.
  • Understand medical history questions so that appropriate answers and referrals are made when talking with donors.
  • Maintain donor records, following established procedures.
  • Perform clerical functions relevant to job duties.
  • Provide refreshment area and mobile drive support when needed.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned, which may include but is not limited to calling for special needs.
  • Maintain confidentiality at all times.
  • Maintain CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participate in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • Minimum high school diploma or equivalent.
  • Previous experience in a call center or similar customer service position is desirable.

Experience Required:

  • Previous experience in a call center or similar customer service position is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Basic computer and keyboard skills to support requried clerical functions.
  • Good verbal and written communication skills.
  • Good organizational and time management skills.
  • The ability to stay focused on assigned tasks for long periods is necessary fro this position.
  • Ability to work well with others and also without close supervision.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only it pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Resources Consultant

DEPARTMENT: Donor Resources 

CLASSIFICATION: Full-time

POSITION REPORTS TO: Director of Donor Services

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Resources Consultant is responsible for securing and properly preparing drives in her/his territory, which will ensure they meet individual goals as well as the current and ongoing needs of CRBS.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Monitor your progress towards short and long term goals for your territory. Have a plan in place to meet those goals and be prepared to report that information.
  • Maintain and further develop existing drives in your territory.
  • Identify and develop new drives.
  • Support the Donor Center in your territory by scheduling donors/groups to that facility, when appropriate.
  • Establish new and maintain existing community contacts in your territory, promoting the CRBS mission and developing sponsorships.
  • Work together with the director and the marketing department to identify and develop marketing/customer relations opportunities.
  • Timely performance of clerical duties related to proper preparation and support for your drives, with special attention placed on the accuracy of the goal number for proper Donor Collections staffing and drive time assignment.
  • Provide the support needed leading up to and on the day of the drive to help ensure the drive is as successful as possible.
  • Perform proper post drive follow up and schedule their next drive if possible.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned. These might include but are not limited to calling donors to schedule appointments, assisting in training/orientation of other CRBS staff, and supporting drives and development in other territories.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • Minimum-high school diploma/equivalent, or two years successful experience in comparable position.

Experience Required:

  • Experience in direct sales or a related field is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Ability to work well with others and also without close supervision.
  • Excellent oral and written communications skills, including public speaking ability.
  • Excellent organizational and time management skills.
  • Basic computer and keyboarding skills to support required clerical functions.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.