Open Positions

POSITION TITLE: Donor Specialist 1

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Director of Donor Collections and  Collections Department Supervisor

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Public Relations Manager

DEPARTMENT: Communications

POSITION REPORTS TO: Director of Communications and Community Relations

CLASSIFICATION: Full-time

SUPERVISES: N/A

POSITION PURPOSE:

The Public Relations Manager exhibits a passion for design to help manage key communication channels for our blood donors in the communities primarily within Pierce and South King Counties. This communications role will assist the marketing team in the implementation of all marketing and public relations activities, working closely to increase brand awareness, and ultimately generate new business leads to expand donor base.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Positive leadership
  • Customer service delivery
  • Professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

The ideal candidate will be a creative self-starter who likes a fast-paced deadline driven environment and proficient in:

  • Writing Press Releases
  • Facebook/Instagram Ad Manager
  • Email Marketing Campaigns
  • Experience in public relations
  • Experience in event planning and execution
  • Experience managing event staff
  • Google Analytics
  • Google Ad Words
  • Pinterest Ad Manager
  • LinkedIn Ad Manager
  • Yelp Manager
  • Goal setting
  • Implementation of marketing directives and sales strategy on a local level in assigned events to engage consumers and assist in relationship development with the brand
  • Monitors inventory levels and orders the following:
  • Track and report measures of success in the market
  • Collaborate on new campaigns and strategies to increase market exposure and new business.
  • Reports
  • Market Research
  • Microsoft Office Suite
  • WordPress
  • InDesign
  • Photoshop
  • Illustrator

Primary duties will include, but not limited to managing media relations including writing press releases, pitching projects to editors, and researching placements. The position also includes managing social media accounts including but not limited to content strategy and creation, promotions, and analytics. Other duties include managing internal communications and social media channels, managing marketing and PR special events, health fairs, and activities for blood drives, managing direct marketing campaigns and developing new digital brand strategies. Occasionally work nights and weekends for events and health fairs.

QUALIFICATIONS:

Education/Certification:

  • Bachelor’s in Communications, Public Relations or Marketing required with a minimum of 3 years’ relevant experience

Skills/Abilities:

  • Excellent computer software skills including Microsoft Office and Windows.
  • Ability to type a minimum of 40 WPM and demonstrate an acceptable level of data entry skills with minimal errors.
  • Excellent customer service skills.
  • Strong organizational, interpersonal, oral and written communication skills and the ability to communicate with people at all levels of the org in order to promote a positive image for the department.
  • Skilled in time management and can manage multiple projects simultaneously.
  • Good judgment and decision making abilities.
  • Detail oriented with a high degree of accuracy.
  • Must demonstrate initiative and the ability to work independently as within a team environment.
  • Ability to meet critical deadlines and work well under pressure.
  • Is capable of lifting 20 pounds with or without accommodations.

Required:

  • Valid WA state driver’s license with a good driving record
  • Regular attendance and arriving to work on time.

POSITION PURPOSE:

This position is responsible for the planning, structure, and direction of the day to day operational functions of all blood collection procedures including apheresis, in accordance with all organizational and regulatory standards.  The Donor Collections Manager will be responsible for the management of all collections staff and will guarantee that all contractual obligations are honored.  This position will provide the guidance for the efficient, cost effective operation of all CRBS fixed sites and bloodmobiles in relation to the collection of blood including but not limited to, appropriate staffing levels, donor and recipient safety and will make certain that all staff are displaying a high level of customer service.

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Oversees the performance of assigned duties of the Donor Collection staff.
  • Provides equitable division of workload and provides smooth work flow.
  • Completes necessary reviews, records and documentation.
  • Gives clear instructions to staff.
  • Enforces CRBS policies and practices
  • Reviews department time cards that reflect excessive hours, tardies, or other irregularities in accordance with the union contract.
  • Responsible for monitoring the training of all new personnel in the department assuring that all aspects of training are complete.
  • Writes and administers tests for training and competency.
  • Responsible for timely completion and investigation of all Donor Collections department related Quality Assurance/Variance reports.
  • Works a flexible schedule to meet the needs of the department or CRBS.
  • Works with appropriate department personnel in the writing of standard operating procedures.
  • .Performs periodic evaluations of mobiles and fixed sites and promptly addresses concerns.
  • Reviews department schedule at the time of preparation and on a daily basis to ensure that staffing levels are concomitant with donor activity.
  • Assists in the preparation of staff evaluations and makes recommendations for promotions or changes in status.
  • Ensures that all equipment is in working order and that supply levels are adequate.
  • Responsible for all quality control and quality assurance measures related to all procedures, records and equipment used in performing Donor Collections Department functions.
  • Coordinates department special projects to ensure timely completion.
  • Assumes special projects in conjunction with other departments to ensure CRBS meets all goals and objectives.
  • Investigates post donation reports of illness.
  • Investigates donor or mobile coordinator complaints.
  • Ensures that the highest level of customer service is practiced at all times by all staff.
  • Maintain statistics regarding deferrals, collection goals and venipunctures.
  • Maintains confidentiality.
  • Other duties as assigned.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.

QUALIFICATIONS:

Education/Certification:

BA or BS in Business or Operations Management, Registered Nurse, Medical Technologist and/or 3 years’ equivalent work experience.

Experience Required:

  • Strong supervisory skills. Knowledge of Blood Services and pertinent regulations
  • Excellent customer service skills.
  • High level of commitment and accountability. preferred.

Skills/Abilities:

  • Has clerical abilities necessary to accomplish assigned duties.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.