Open Positions

POSITION TITLE:  Assistant to the Medical Director

DEPARTMENT:  Donor Collections

CLASSIFICATION: Full Time

POSITION REPORTS TO: Medical Director, Director of Quality Assurance, Director of Donor Collections

SUPERVISES: N/A

POSITION PURPOSE:

Primary focus is donor surveillance, i.e. deferral, notification, look back, and re-entry. Administrative Assistant to the Medical Director.  A primary focus is donor contacts and records regarding questionable donor units, eligibility status, donor inquiries, and donation reactions/incidents.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Monitors and responds as needed to Blood Unit Identification call-back line twice daily.
  • Prepares correspondence and counsels donors regarding test notifications.
  • Assists in implementation of testing in regards to donor deferral.
  • Updates blood bank computer system as necessary to ensure proper deferral status of donors.
  • Prepares reports and performs record review for lookback and post transfusion disease.
  • Processes daily confidential and general donor deferral activity reports.
  • Maintenance of deferral lists used at collection sites.
  • Prepares regulatory correspondence/records. Maintains the files.
  • Maintains records in accordance with established procedures.
  • Processes Questionable Donor Unit reports and performs related follow-up actions.
  • Responds to Donor Contact Forms, Notification Alerts, Requests for Re-Entry, and other needed donor information or deferral activity.
  • Performs follow-up contacts and maintains records for Donor Reaction Reports and Donor Incident Reports.
  • Investigates and responds to Quarantine Alerts from laboratory staff.
  • Initiates, revises and maintains the SOPs used in donor surveillance.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Maintains confidentiality, adheres to all HIPAA requirements.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers, and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:   

  • Medical Technologist, Registered Nurse or Licensed Practical Nurse.

Skills/Abilities:                

  • Strong verbal and written and communication skills.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Skilled in use of office equipment.
  • Implements responsibilities without direct supervision.
  • Uses appropriate resources to implement judgment/decisions within assigned scope of authority.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:     

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Director of Donor Resources

DEPARTMENT:  Donor Resources

CLASSIFICATION: Full Time

POSITION REPORTS TO: CEO

SUPERVISES: Donor Resources Staff

POSITION PURPOSE:

The Director of Donor Resources is responsible for developing and implementing CRBS’s recruitment strategy, in cooperation with the CEO and/or Director of Operations, to ensure achievement of collection goals. This position manages the Donor Resources and Marketing Communications Departments, and works directly with other Directors and Managers as necessary to ensure the long-term success of CRBS.  Assist CEO and/or Director of Operations with operational support in development of short and long term plans and budgets; analyze company goals, data and results; and provide regular and periodic reports to CEO and/or Director of Operations along with explanation of results and recommendations for the future.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Excellent leadership
  • Excellent customer service delivery
  • High Level of professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Develops both short and long term strategy for donor recruitment and activity in the community to increase awareness of and support for CRBS.
  • Establishes and implements plans for achieving collection goals.
  • Helps develop a cost model and acceptability level for mobiles and Donor Centers.
  • Ensures accurate costing for all departmental activities.
  • Works with CEO and/or Director of Operations to derive collection goals and cost reductions.
  • Ensures compliance with regulatory requirements.
  • Develops associated standard operation procedures and remedies issues.
  • Completes performance reviews and maintains records in accordance with established procedures.
  • Oversees the performance and growth of the Donor Resources department and staff.
  • Efficiently delegates duties as necessary to ensure appropriate use of time and growth opportunities for Donor Resources staff.
  • Serves as liaison with community business leaders and donors.
  • Participation in various community activities and service clubs (such as Chamber of Commerce, health fairs, etc).
  • Supervises Marketing and Community Support staff to develop and maintain signage at Donor Centers and mobile drives, as well as community programs necessary to support collection goals. This includes developing and maintaining media relations with radio, TV and newspapers.
  • Develops and coordinates materials and activities used by DR including but not limited to donor appreciation gifts and activities, blood drive information and other CRBS information sheets.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:   

  • Bachelor’s Degree.

Experience Required:     

  • Minimum of 10 years’ experience in direct sales and marketing.
  • Proven skills in director level management, leadership and communications.
  • Previous experience in public speaking is desired.

Skills/Abilities:                

  • Proven organizational and time management skills.
  • Must have proven excellent customer service skills in previous positions.
  • Ability to work and manage others without close supervision.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:    

  • Working knowledge of computers and applicable software programs.
  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Resources Consultant

DEPARTMENT: Donor Resources

CLASSIFICATION: Full Time

POSITION REPORTS TO: Director of Donor Services

SUPERVISES: N/A      

POSITION PURPOSE:

The Donor Resources Consultant is responsible for securing and properly preparing drives in her/his territory, which will ensure they meet individual goals as well as the current and ongoing needs of CRBS.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Monitor your progress towards short and long term goals for your territory. Have a plan in place to meet those goals and be prepared to report that information.
  • Maintain and further develop existing drives in your territory.
  • Identify and develop new drives.
  • Support the Donor Center in your territory by scheduling donors/groups to that facility, when appropriate.
  • Establish new and maintain existing community contacts in your territory, promoting the CRBS mission and developing sponsorships.
  • Work together with the director and the marketing department to identify and develop marketing/customer relations opportunities.
  • Timely performance of clerical duties related to proper preparation and support for your drives, with special attention placed on the accuracy of the goal number for proper Donor Collections staffing and drive time assignment.
  • Provide the support needed leading up to and on the day of the drive to help ensure the drive is as successful as possible.
  • Perform proper post drive follow up and schedule their next drive if possible.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned. These might include but are not limited to calling donors to schedule appointments, assisting in training/orientation of other CRBS staff, and supporting drives and development in other territories.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification: Minimum-high school diploma/equivalent, or two years successful experience in comparable position.

Experience Required: Experience in direct sales or a related field is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Ability to work well with others and also without close supervision.
  • Excellent oral and written communications skills, including public speaking ability.
  • Excellent organizational and time management skills.
  • Basic computer and keyboarding skills to support required clerical functions.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Donor Scheduler

POSITION TITLE:  Donor Scheduler

DEPARTMENT: Donor Resources

POSITION REPORTS TO: Donor Scheduler Supervisor

CLASSIFICATION: Part-time

SUPERVISES: N/A

PURPOSE:

The Donor Scheduler primarily calls previous donors to schedule whole blood appointments for Donor Centers and mobile drives to ensure individual as well as current and ongoing collection goals of CRBS are met. They also make donor calls, including but not limited to, calling no-shows, appointment reminders and cold calling.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Make calls from call lists and set appointments for donors, following established procedures.
  • Monitor appointment needs at fixed sites and drives. Actively recruit donors to meet set goals.
  • Be aware of upcoming mobiles so the mobile information can be provided and appointments set.
  • Understand medical history questions so that appropriate answers and referrals are made when talking with donors.
  • Maintain donor records, following established procedures.
  • Perform clerical functions relevant to job duties.
  • Provide refreshment area and mobile drive support when needed.
  • Maintain a clean and orderly work area.

POSITION TITLE: Donor Specialist III

DEPARTMENT: Donor Collections 

CLASSIFICATION: Full Time

POSITION REPORTS TO: Donor Collections Management

SUPERVISES: Assigned Staff                      

POSITION PURPOSE:

The Donor Specialist III will perform all aspects of blood collection, at all collection sites.  The RN’s will direct Donor Specialists I, II, and Phlebotomists.  The Donor Specialist III’s will perform Apheresis procedures for collection of blood components.

After proper training will perform Allogeneic, Autologous and therapeutic procedures and be on call for hospital procedures, including Hematopoietic progenitor cells.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Supervises collection activities.
  • Train and mentor staff.
  • Using appropriate resources makes final decision regarding questionable health histories not requiring attention of Donor Specialist III or Manager.
  • Monitors staff performance for competency on a daily basis. Recommends retraining process as appropriate.
  • Thorough understanding and enforcement of CRBS policies at all times.
  • Thoroughly understands and enforces SOP/regulatory compliance.
  • Ensures the needs of staff and donors are met.
  • Enforces customer service standards
  • Performs all essential functions and basic job duties of Donor Specialist I.
  • Enforces CRBS policies to ensure the safety of staff and donors at all times.
  • Responsible for blood drive goals and efficiencies.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

Supervisory Responsibilities:

  • Supervises all blood collection activities.
  • Attainment of collection goals.
  • Delegates tasks appropriately.
  • Makes proper arrangements for meals and breaks.
  • Using available resources, makes appropriate decisions regarding questionable health histories not requiring Medical Director’s attention.
  • Performs supervisory review of records.
  • Positive Leadership.
  • Monitors staff performance for competency on a daily basis. Initiate’s retraining as necessary.

QUALIFICATIONS:

Education/Certification:   

  • Valid Washington State Registered Nursing License
  • Consistently demonstrated high proficiency in all duties of the DS1 position.

Experience Required:       

  • Prefer knowledge of blood services.
  • Computer Proficient.

Skills/Abilities:               

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation

Required: 

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • May work irregular hours.
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Specialist I

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Donor Collections Management

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Executive Assistant to the Management Team

DEPARTMENT:  Administration

CLASSIFICATION: Part-time

POSITION REPORTS TO: CEO

SUPERVISES: N/A

POSITION PURPOSE:

Acts as the personal and confidential executive assistant to Management team. Will perform tasks of varying levels of complexity consisting primarily of non-routine executive support activities/situations/project management.  Work independently on the completion of special projects and reports, calendar management and scheduling, preparation for and reporting on meetings, correspondence, filing, and other special events and duties as needed.

A primary function of the job is to serve as the Development Assistant. In this role will be responsible for administrative operations of fund development, including donor cultivation and stewardship activities, gift processing, donor acknowledgment, and donor base management.

Requires the ability to interact with the board of directors, community members, and staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. Confidentiality is crucial to this role. Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Positive leadership
  • Customer Service delivery
  • Professionalism
  • Efficient Staff performance and competency
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Conserves managers’ time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains Access database for contracts.
  • Files and retrieves documents and reference materials
  • Conducts research, collect and analyze data to prepare reports and documents.
  • Record, transcribe and distribute minutes of meetings.
  • Monitors, screen, respond to and distribute incoming communications to management and staff.
  • Answer and manage incoming calls.
  • Receive and interact with incoming visitors.
  • Liaise with internal staff at all levels.
  • Coordinate and manage volunteer program.
  • Coordinate project based work.
  • Review operating practices and implement improvements where necessary.
  • Maintains management appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Liaison between board of directors, managers, customers, professional organizations, vendors and others as required.
  • Perform other tasks as assigned by the CEO/Executive Management Team.
  • As Development Assistant will:
    • Ensure proper donor activity tracking in database, including contact information, major gift reporting, event attendance, moves management stages and volunteer engagement
    • Process and acknowledge gifts in a timely and IRS compliant manner
    • Provide regular standing reports and ad hoc reports as needed
    • General Database processing and data entry
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

 PERFORMANCE AND SUCCESS MEASURES as Fund Development Assistant:

  • Success in supporting senior management
  • Accuracy of fundraising reports and database records
  • Turnaround time for acknowledgement letters and other stewardship activities

QUALIFICATIONS:

Experience Required:

  • B.A. or B.S. required.  Five years’ executive/administrative experience required (non-profit setting preferred).

 Skills/Abilities:

  • Computer proficiency with MS Office (Microsoft Word, Power Point, Excel, Outlook and Access) experience needed.
  • Must possess excellent writing, verbal and interpersonal skills.
  • Ability to communicate clearly and professionally both in-person and by telephone.
  • Ability to work independently and cooperatively with management, staff, professional volunteers and corporate partners.
  • Work effectively with minimum amount of supervision.
  • Excellent organizational skills for handling a variety of details and setting administrative and project priorities.
  • Ability to work under pressure and can follow through to completion of assigned projects.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Assistant to the Medical Director

DEPARTMENT:  Donor Collections

CLASSIFICATION: Full Time

POSITION REPORTS TO: Medical Director, Director of Quality Assurance, Director of Donor Collections

SUPERVISES: N/A

POSITION PURPOSE:

Primary focus is donor surveillance, i.e. deferral, notification, look back, and re-entry. Administrative Assistant to the Medical Director.  A primary focus is donor contacts and records regarding questionable donor units, eligibility status, donor inquiries, and donation reactions/incidents.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Monitors and responds as needed to Blood Unit Identification call-back line twice daily.
  • Prepares correspondence and counsels donors regarding test notifications.
  • Assists in implementation of testing in regards to donor deferral.
  • Updates blood bank computer system as necessary to ensure proper deferral status of donors.
  • Prepares reports and performs record review for lookback and post transfusion disease.
  • Processes daily confidential and general donor deferral activity reports.
  • Maintenance of deferral lists used at collection sites.
  • Prepares regulatory correspondence/records. Maintains the files.
  • Maintains records in accordance with established procedures.
  • Processes Questionable Donor Unit reports and performs related follow-up actions.
  • Responds to Donor Contact Forms, Notification Alerts, Requests for Re-Entry, and other needed donor information or deferral activity.
  • Performs follow-up contacts and maintains records for Donor Reaction Reports and Donor Incident Reports.
  • Investigates and responds to Quarantine Alerts from laboratory staff.
  • Initiates, revises and maintains the SOPs used in donor surveillance.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Maintains confidentiality, adheres to all HIPAA requirements.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers, and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:   

  • Medical Technologist, Registered Nurse or Licensed Practical Nurse.

Skills/Abilities:                

  • Strong verbal and written and communication skills.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Skilled in use of office equipment.
  • Implements responsibilities without direct supervision.
  • Uses appropriate resources to implement judgment/decisions within assigned scope of authority.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:     

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Director of Donor Resources

DEPARTMENT:  Donor Resources

CLASSIFICATION: Full Time

POSITION REPORTS TO: CEO

SUPERVISES: Donor Resources Staff

POSITION PURPOSE:

The Director of Donor Resources is responsible for developing and implementing CRBS’s recruitment strategy, in cooperation with the CEO and/or Director of Operations, to ensure achievement of collection goals. This position manages the Donor Resources and Marketing Communications Departments, and works directly with other Directors and Managers as necessary to ensure the long-term success of CRBS.  Assist CEO and/or Director of Operations with operational support in development of short and long term plans and budgets; analyze company goals, data and results; and provide regular and periodic reports to CEO and/or Director of Operations along with explanation of results and recommendations for the future.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Excellent leadership
  • Excellent customer service delivery
  • High Level of professionalism
  • Efficient staff performance and competency
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Develops both short and long term strategy for donor recruitment and activity in the community to increase awareness of and support for CRBS.
  • Establishes and implements plans for achieving collection goals.
  • Helps develop a cost model and acceptability level for mobiles and Donor Centers.
  • Ensures accurate costing for all departmental activities.
  • Works with CEO and/or Director of Operations to derive collection goals and cost reductions.
  • Ensures compliance with regulatory requirements.
  • Develops associated standard operation procedures and remedies issues.
  • Completes performance reviews and maintains records in accordance with established procedures.
  • Oversees the performance and growth of the Donor Resources department and staff.
  • Efficiently delegates duties as necessary to ensure appropriate use of time and growth opportunities for Donor Resources staff.
  • Serves as liaison with community business leaders and donors.
  • Participation in various community activities and service clubs (such as Chamber of Commerce, health fairs, etc).
  • Supervises Marketing and Community Support staff to develop and maintain signage at Donor Centers and mobile drives, as well as community programs necessary to support collection goals. This includes developing and maintaining media relations with radio, TV and newspapers.
  • Develops and coordinates materials and activities used by DR including but not limited to donor appreciation gifts and activities, blood drive information and other CRBS information sheets.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:   

  • Bachelor’s Degree.

Experience Required:     

  • Minimum of 10 years’ experience in direct sales and marketing.
  • Proven skills in director level management, leadership and communications.
  • Previous experience in public speaking is desired.

Skills/Abilities:                

  • Proven organizational and time management skills.
  • Must have proven excellent customer service skills in previous positions.
  • Ability to work and manage others without close supervision.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:    

  • Working knowledge of computers and applicable software programs.
  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Resources Consultant

DEPARTMENT: Donor Resources

CLASSIFICATION: Full Time

POSITION REPORTS TO: Director of Donor Services

SUPERVISES: N/A      

POSITION PURPOSE:

The Donor Resources Consultant is responsible for securing and properly preparing drives in her/his territory, which will ensure they meet individual goals as well as the current and ongoing needs of CRBS.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Monitor your progress towards short and long term goals for your territory. Have a plan in place to meet those goals and be prepared to report that information.
  • Maintain and further develop existing drives in your territory.
  • Identify and develop new drives.
  • Support the Donor Center in your territory by scheduling donors/groups to that facility, when appropriate.
  • Establish new and maintain existing community contacts in your territory, promoting the CRBS mission and developing sponsorships.
  • Work together with the director and the marketing department to identify and develop marketing/customer relations opportunities.
  • Timely performance of clerical duties related to proper preparation and support for your drives, with special attention placed on the accuracy of the goal number for proper Donor Collections staffing and drive time assignment.
  • Provide the support needed leading up to and on the day of the drive to help ensure the drive is as successful as possible.
  • Perform proper post drive follow up and schedule their next drive if possible.
  • Maintain a clean and orderly work area.
  • Maintain records in accordance with established procedures and applicable regulatory requirements.
  • Additional duties as assigned. These might include but are not limited to calling donors to schedule appointments, assisting in training/orientation of other CRBS staff, and supporting drives and development in other territories.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification: Minimum-high school diploma/equivalent, or two years successful experience in comparable position.

Experience Required: Experience in direct sales or a related field is desirable.

Skills/Abilities:

  • Must have proven excellent customer service skills in previous positions.
  • Ability to work well with others and also without close supervision.
  • Excellent oral and written communications skills, including public speaking ability.
  • Excellent organizational and time management skills.
  • Basic computer and keyboarding skills to support required clerical functions.
  • Is capable of lifting 40 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Donor Scheduler

POSITION TITLE:  Donor Scheduler

DEPARTMENT: Donor Resources

POSITION REPORTS TO: Donor Scheduler Supervisor

CLASSIFICATION: Part-time

SUPERVISES: N/A

PURPOSE:

The Donor Scheduler primarily calls previous donors to schedule whole blood appointments for Donor Centers and mobile drives to ensure individual as well as current and ongoing collection goals of CRBS are met. They also make donor calls, including but not limited to, calling no-shows, appointment reminders and cold calling.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Make calls from call lists and set appointments for donors, following established procedures.
  • Monitor appointment needs at fixed sites and drives. Actively recruit donors to meet set goals.
  • Be aware of upcoming mobiles so the mobile information can be provided and appointments set.
  • Understand medical history questions so that appropriate answers and referrals are made when talking with donors.
  • Maintain donor records, following established procedures.
  • Perform clerical functions relevant to job duties.
  • Provide refreshment area and mobile drive support when needed.
  • Maintain a clean and orderly work area.

POSITION TITLE: Donor Specialist III

DEPARTMENT: Donor Collections 

CLASSIFICATION: Full Time

POSITION REPORTS TO: Donor Collections Management

SUPERVISES: Assigned Staff                      

POSITION PURPOSE:

The Donor Specialist III will perform all aspects of blood collection, at all collection sites.  The RN’s will direct Donor Specialists I, II, and Phlebotomists.  The Donor Specialist III’s will perform Apheresis procedures for collection of blood components.

After proper training will perform Allogeneic, Autologous and therapeutic procedures and be on call for hospital procedures, including Hematopoietic progenitor cells.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Supervises collection activities.
  • Train and mentor staff.
  • Using appropriate resources makes final decision regarding questionable health histories not requiring attention of Donor Specialist III or Manager.
  • Monitors staff performance for competency on a daily basis. Recommends retraining process as appropriate.
  • Thorough understanding and enforcement of CRBS policies at all times.
  • Thoroughly understands and enforces SOP/regulatory compliance.
  • Ensures the needs of staff and donors are met.
  • Enforces customer service standards
  • Performs all essential functions and basic job duties of Donor Specialist I.
  • Enforces CRBS policies to ensure the safety of staff and donors at all times.
  • Responsible for blood drive goals and efficiencies.
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

Supervisory Responsibilities:

  • Supervises all blood collection activities.
  • Attainment of collection goals.
  • Delegates tasks appropriately.
  • Makes proper arrangements for meals and breaks.
  • Using available resources, makes appropriate decisions regarding questionable health histories not requiring Medical Director’s attention.
  • Performs supervisory review of records.
  • Positive Leadership.
  • Monitors staff performance for competency on a daily basis. Initiate’s retraining as necessary.

QUALIFICATIONS:

Education/Certification:   

  • Valid Washington State Registered Nursing License
  • Consistently demonstrated high proficiency in all duties of the DS1 position.

Experience Required:       

  • Prefer knowledge of blood services.
  • Computer Proficient.

Skills/Abilities:               

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation

Required: 

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • May work irregular hours.
  • Regular attendance and arriving to work on time.

POSITION TITLE: Donor Specialist I

DEPARTMENT: Donor Collections 

CLASSIFICATION: Part-time

POSITION REPORTS TO: Donor Collections Management

SUPERVISES: N/A                        

POSITION PURPOSE:

The Donor Specialist I performs all aspects of Whole Collection at all collection sites, while under direction of the Lead Donor Specialist.

May be trained to perform automated collections, depending on individual performance and CRBS needs.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Customer Service delivery
  • Professionalism
  • Attainment of department goals

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Adherence to all policies, SOPs, regulatory guidelines, safety and cGMP requirements.
  • Meet minimum department performance standards as applicable.
  • Donor Registration.
  • Interviews donors with knowledge of written medical guidelines and uses good professional judgment in acceptance or deferral of donors.
  • Takes histories sufficiently to ensure donor flow.
  • Performs review of all donor records for accuracy, and for information regarding duplicate records and deferrals.
  • Performs donor physical exam which include temperature, blood pressure, Hgb/Hct and pulse.
  • Observes donor for signs of anxiety, illness, fatigue, and uses interviewing skills to elicit honest and complete answers from donors.
  • Counsels donors privately when abnormal findings are discovered during history interview.
  • Responds to donor’s questions to their satisfaction about health without giving medical advice or unduly increasing their anxiety.
  • Is able to perform venipuncture successfully and recognize signs of difficult draws, hematomas or injuries, and is able to make necessary adjustments.
  • Is able to provide safety and good customer service to multiple donors throughout the donation process.
  • Is able to recognize and prevent or manage donor reactions.
  • Instructs all donors on post donation care.
  • Can perform all duties to prepare samples and/or units of blood for processing.
  • Ability to perform clerical functions relevant to duties.
  • Perform other duties as assigned.
  • Maintains records in accordance with established procedures and regulations.
  • Assists in training and orientation of staff.
  • Maintains a clean and orderly work area.
  • Duties as assigned related to the donation process including, but not limited to:
    • Donor recruitment and retention
    • Maintenance of work area, equipment and supplies
    • Quality Control issues
    • Supportive documentation
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

QUALIFICATIONS:

Education/Certification:

  • High School diploma or equivalent.
  • Medical Assistant- Certified or Medical Assistant- Phlebotomist Certified (Washington State)

Experience Required:

  • Computer Proficient
  • Prefer knowledge of blood services.

Skills/Abilities:

  • Able to retain focus and maintain accuracy in a high pressure environment.
  • Ability to work in confined area.
  • Interpersonal skills to interface effectively with internal and external customers.
  • Is capable of lifting 50 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

POSITION TITLE:  Executive Assistant to the Management Team

DEPARTMENT:  Administration

CLASSIFICATION: Part-time

POSITION REPORTS TO: CEO

SUPERVISES: N/A

POSITION PURPOSE:

Acts as the personal and confidential executive assistant to Management team. Will perform tasks of varying levels of complexity consisting primarily of non-routine executive support activities/situations/project management.  Work independently on the completion of special projects and reports, calendar management and scheduling, preparation for and reporting on meetings, correspondence, filing, and other special events and duties as needed.

A primary function of the job is to serve as the Development Assistant. In this role will be responsible for administrative operations of fund development, including donor cultivation and stewardship activities, gift processing, donor acknowledgment, and donor base management.

Requires the ability to interact with the board of directors, community members, and staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. Confidentiality is crucial to this role. Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

CORE ACCOUNTABILITES:

  • Commitment to Mission and Vision of Cascade Regional Blood Services
  • Adherence to all policies, SOP’s, regulatory guidelines, safety and cGMP requirements
  • Positive leadership
  • Customer Service delivery
  • Professionalism
  • Efficient Staff performance and competency
  • Attainment of department goals

 ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Conserves managers’ time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains Access database for contracts.
  • Files and retrieves documents and reference materials
  • Conducts research, collect and analyze data to prepare reports and documents.
  • Record, transcribe and distribute minutes of meetings.
  • Monitors, screen, respond to and distribute incoming communications to management and staff.
  • Answer and manage incoming calls.
  • Receive and interact with incoming visitors.
  • Liaise with internal staff at all levels.
  • Coordinate and manage volunteer program.
  • Coordinate project based work.
  • Review operating practices and implement improvements where necessary.
  • Maintains management appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
  • Liaison between board of directors, managers, customers, professional organizations, vendors and others as required.
  • Perform other tasks as assigned by the CEO/Executive Management Team.
  • As Development Assistant will:
    • Ensure proper donor activity tracking in database, including contact information, major gift reporting, event attendance, moves management stages and volunteer engagement
    • Process and acknowledge gifts in a timely and IRS compliant manner
    • Provide regular standing reports and ad hoc reports as needed
    • General Database processing and data entry
  • Maintains confidentiality at all times.
  • Maintains CRBS image by wearing appropriate attire and having good grooming standards.
  • Actively participates in establishing and maintaining at all times, a positive professional attitude toward donors, the public, volunteers and fellow employees.
  • Actively supports CRBS management goals.
  • Other duties as assigned.

 PERFORMANCE AND SUCCESS MEASURES as Fund Development Assistant:

  • Success in supporting senior management
  • Accuracy of fundraising reports and database records
  • Turnaround time for acknowledgement letters and other stewardship activities

QUALIFICATIONS:

Experience Required:

  • B.A. or B.S. required.  Five years’ executive/administrative experience required (non-profit setting preferred).

 Skills/Abilities:

  • Computer proficiency with MS Office (Microsoft Word, Power Point, Excel, Outlook and Access) experience needed.
  • Must possess excellent writing, verbal and interpersonal skills.
  • Ability to communicate clearly and professionally both in-person and by telephone.
  • Ability to work independently and cooperatively with management, staff, professional volunteers and corporate partners.
  • Work effectively with minimum amount of supervision.
  • Excellent organizational skills for handling a variety of details and setting administrative and project priorities.
  • Ability to work under pressure and can follow through to completion of assigned projects.
  • Is capable of lifting 20 pounds with or without accommodation.

Required:

  • Valid WA state driver’s license with a good driving record (Only if pertains to position).
  • Regular attendance and arriving to work on time.

Application for Employment

If you are interested in applying for an open position, please complete our Employment Application below. We also invite applicants to complete our Applicant EEO or Affirmative Action Information form. This form is completely voluntary, confidential and will not affect your consideration for employment with CRBS.

The employment policy of Cascade Regional Blood Services is to provide equal opportunity to all persons; therefore, CRBS has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. We invite you to complete and return the applicant EEO Form located at the end of the on-line Employment Application. Completion of this form is voluntary and in no way affects the decision regarding your application for employment. This form is confidential and will be maintained separately from your application form.